Ordering and Payment

Can I change or cancel my order after placing it?

Yes, if you change your mind you can cancel your order at any time withins 14 days.

What should I do if I don't receive an order confirmation email?

Ensure the email address provided is correct and check your spam/junk folder. If still not received, contact customer service.

How do I track my order?

After placing an order, you’ll receive a tracking number to track your shipment via email or your account.

Shipping and Delivery

Where do you ship to?

We ship in Europe, soon international as well.

How much does shipping cost?

Shipping cost is 4,99 euros and will be free on orders above 120 euros.

How long will it take to receive my order?

Standard delivery takes between 3 to 7 working days, depending on your location.

Do you offer express shipping options?

Yes you can opt for upgrading your delivery to Express, and receive your product in 1 to 3 working days.

Product Care

How should I clean my glasses?

We recommend using our Microfiber cloth and Mild dish soap (without lotions or additives).

Do you offer a warranty for your glasses?

Yes, we offer a 1 year warranty against defects in materials and workmanship.

What’s Covered in the warranty?

  • Defects in materials or craftsmanship (e.g., misaligned frames, defective lenses).
  • Broken parts due to poor manufacturing, not accidents.

What’s NOT Covered?

  • Scratches on lenses or frames.
  • Damage from accidental drops or misuse.
  • Normal wear and tear, like loose screws or faded colors.
  • Lost or stolen sunglasses.